Refunds

Service operator

北京金色黎明科技有限公司

English translation: Beijing Golden Dawn Technology Co., Ltd.

Registered address: Room 336, 1st Floor, Nos. 318–354 Jingkai Road, Huangcun Town, Daxing District, Beijing, China

Support, privacy and refund requests: support@mimolix.com

Planned satisfaction window: request a refund for an unsatisfactory delivered video within seven days. A retry is not required. The refund is based on the actual amount paid, including any first-order or membership discount, not the standard list price. A request still requires order and delivery verification.

Definitive technical failure or a job timeout returns the site credits reserved for that job once. An uncertain provider submission is reconciled before a duplicate submission or credit release; an upstream refund or cancellation is not guaranteed.

Cash refunds must be reconciled against the original payment and the credits or jobs already used, and returned through the original payment method where supported. The same consumption cannot receive duplicate cash and credit compensation. Processor and bank timing varies; no fixed arrival time is promised.

Canceling a membership stops future renewals, not an automatic refund of completed billing periods. Paid unused credits stay available without expiry. Refund eligibility is distinct from cancellation and any statutory rights. Before paid launch, a working request channel and final refund terms must be shown; a draft policy is not proof that checkout or cash refunds are active.